Countdown to 2020

Western Mutual and Arizona Home Insurance would like to take this opportunity to thank all of our insured’s and their families. We appreciate your business and look forward to being able to serve you in the coming year. It has been our pleasure for the past 77 years to provide insurance for families across many states and bring them comfort knowing their protected with a preferred insurance company. May the coming year be filled with happiness and good health.

Wishing you a Happy New Year in 2020 from our family to yours!

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Check Out Our Online Chat

Yes! You read that right, we now have an online chat available for anyone looking to get a quote or a quick reply regarding their policy. The chat is available Monday through Friday starting at 8 am until 4:30 pm Pacific Standard Time. Sales and customer service agents are live and ready to assist you. Please note that if you are trying to make changes to your policy or submit a payment you will have to call our direct toll-free line at 1-800-234-2114. Visit our website at www.westernmutual.comor www.arizonahomeinsurace.comand check us out. Chat with you soon!

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Calling All Mortgage Professionals

Are you a loan processor, escrow officer or real estate agent? If so, you’re going to want to check this out. We have a department specifically for you to obtain insurance quotes and evidence of insurance in under 3 minutes!

Say hello to Affinity, a free online program that allows mortgage pros to retrieve a pre-approved insurance quote that’ll help speed up the closing of escrow. No more escrow delays!

Did we mention that it’s available 24/7? So that means obtaining coverage on the weekend or after hours is a thing of the past.

All policies are subject to underwriting and inspection after the loan funds.

What’s the catch? There isn’t one. This program is free, there is no contract and available to you whenever you need.

Check out Affinity at www.Affinity.WesternMutual.com or call to find out more at the toll-free line: 1-800-234-3659

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Opening a Claim Help Guide

As a preferred insurance company, we understand that filing a claim is not only stressful but can seem difficult to do. These unforeseen events cause more than just damage but also leave you feeling hopeless. We want to let you know that help is available.

When discovering a potential claim at your home, we would like to remind you of some tips that’ll make the process easier:

  1. Call your insurance company right away, do not wait for the risk or damage to become bigger
  2. If you find water has started to cause damage or has flooded any space in your house, shut the water off immediately
  3. If you don’t remember your policy number, it’s okay! We have other methods of finding your policy with us
  4. Do not call a third party to clean-up, patch or inspect conditions without contacting your insurance first
  5. Keep records such as receipts, photos and videos of your items within your home
  6. Always hire licensed contractors to perform work on your home, this is for your protection

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Will My Policy Cancel When I Sell My Home?

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We understand the excitement of moving and the stress of having to pack that comes when selling your home; so we try to make it as easy as possible to cancel your policy when the time comes.

Things to remember is that only you-the named insured- can cancel your policy.

Once an escrow closing date has been set for your property, call customer service to request a cancellation form. We will email/mail the form to you which requires your signature and date of cancellation (escrow closing date). Send it back and we will do the rest. The cancellation will be processed and you’ll get notification that it was completed. Any unused premium will be sent to you within 14 days.

Don’t forget, ask about getting your new home insured by us! We would love to keep your business.

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Energy Saving Tips

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Knowing how to save energy doesn’t just mean turning off all the lights and having the thermostat set to an ideal temperature; but learning how some small changes could also save you big money this winter season.

Here are some helpful tips on staying warm without burning a hole in your pocket:

  1. Use weather stripping, quilted curtains and draft stoppers on your doors to insulate your home to help keep the heat in.
  2. Set thermostat as low as comfortably possible, try using layered clothes and blankets as oppose to raising the thermostat temperature
  3. Unplug all appliances and electronics that are easy to plug in and use when needed such as phone chargers, coffee makers, hair tools and gaming systems.
  4. Replace the heater’s filter as often as recommended by the manufacturer
  5. Have air vents professionally cleaned to ensure that the maximum air flow is entering the home

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Am I Getting the Lowest Premium Possible?

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Here are some tips on how to check that you’re getting the lowest premium possible:

  1. Do you have a 24 hour monitored alarm system that calls into a central office for burglary or fire, we give a credit for that.
  2. Are you enrolled for our paperless billing through our online website, if you aren’t… you might want to, because we offer a credit for that too.
  3. Keeping up maintenance on your home, good job! Keep that up, we offer a credit for policies that have been claims free for 5 years.
  4. And of course, increasing your deductible is the easiest way to lower your premium, call and get a quote on your policy today.

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